otrs软件_OTRS

What is ((OTRS)) Community Edition?

((OTRS)) Community Edition is one of the most flexible web-based ticketing

systems used for Customer Service, Help Desk, IT Service Management.

With a fast implementation and easy customization to your needs it

helps you reducing costs and increasing the efficiency and transparency

of your business communication. Please note that ((OTRS)) Community Edition

offers limited OTRS functionality.

You can find a list of features in the

online documentation.

License

It is distributed under the GNU General Public License - see the

accompanying COPYING file for more details.

Documentation

You can find documentation online. The source code of OTRS and its public extension

modules is available on github.

Professional Services for OTRS

Whether you need help in configuring or customizing OTRS or you want to be on the safe side,

don't hesitate to contact us: We offer a wide range of professional services such as

world-wide enterprise support, consulting and engineering including process design,

implementation, customization, application support, and fully managed service.

We offer best professional support from the OTRS team, reliable OTRS security and regular free updates as well as an

exclusive set of additional Business Features that you can

flexibly activate or deactivate according to different deployment scenarios.

The OTRS Group offers specific training programs in

different countries. You can either participate in one of our public OTRS Administrator training seminars which take

place regularly, or benefit from an inhouse training seminar that covers all the specific needs of your company.

Software requirements

Perl

Perl 5.16.0 or higher

Webserver

Apache2 + mod_perl2 or higher (recommended)

Webserver with CGI support (CGI is not recommended)

Databases

MySQL 5.0 or higher (MySQL 8+ is not supported)

MariaDB

PostgreSQL 9.2 or higher

Oracle 10g or higher

Browsers

Use a modern web browser.

These browsers are not supported:Internet Explorer before version 11

Firefox before version 31

Safari before version 6