oracle ins-10102,[INS-10102] Installer Initialization Failed during Installation

[INS-10002] Inventory Initialization Failed or [INS-10102] Installer Initialization Failed during Installation (Doc ID 1292347.1) To BottomTo Bottom

In this Document

Symptoms

Changes

Cause

Solution

References

APPLIES TO:

Oracle Database - Standard Edition - Version 11.2.0.1 and later

Oracle Database - Enterprise Edition - Version 11.2.0.2 and later

Oracle Database Exadata Cloud Machine - Version N/A and later

Oracle Cloud Infrastructure - Database Service - Version N/A and later

Oracle Database Cloud Exadata Service - Version N/A and later

All Platforms

SYMPTOMS

OUI throws one of the  following errors:

1. Cause - An unexpected error occured while initializing the Installer. Action - Contact Oracle Support Services or refer logs Summary - [INS-10002] Inventory initialization failed

oraInstall_.err log shows:

---# Begin Stacktrace #---------------------------

ID: oracle.install.commons.util.exception.DefaultErrorAdvisor:8

oracle.install.commons.base.driver.common.InstallerException: [INS-10102] Installer initialization failed.

at oracle.install.commons.base.driver.common.Installer.run(Installer.java:277)

at oracle.install.ivw.common.util.OracleInstaller.run(OracleInstaller.java:106)

at oracle.install.commons.util.Application.startup(Application.java:870)

at oracle.install.commons.flow.FlowApplication.startup(FlowApplication.java:165)

at oracle.install.commons.flow.FlowApplication.startup(FlowApplication.java:182)

at oracle.install.commons.base.driver.common.Installer.startup(Installer.java:308)

at oracle.install.ivw.client.driver.ClientInstaller.startup(ClientInstaller.java:87)

at oracle.install.ivw.client.driver.ClientInstaller.main(ClientInstaller.java:97)

Caused by: oracle.install.commons.base.driver.common.SetupDriverException: [INS-10002] Inventory initialization failed

at oracle.install.driver.oui.OUISetupDriver.load(OUISetupDriver.java:385)

at oracle.install.ivw.client.driver.ClientSetupDriver.load(ClientSetupDriver.java:98)

at oracle.install.commons.base.driver.common.Installer.run(Installer.java:259)

... 7 more

---# End Stacktrace #-----------------------------

2. SEVERE: [FATAL] [INS-10102] Installer initialization failed.

CAUSE: An unexpected error occured while initializing the Installer.

ACTION: Contact Oracle Support Services or refer logs

SUMMARY:

- [INS-21003] Installer has detected that an invalid inventory pointer location file was specified..

oraInstall_.err log shows:

---# Begin Stacktrace #---------------------------

ID: oracle.install.commons.util.exception.DefaultErrorAdvisor:37

oracle.install.commons.base.driver.common.InstallerException: [INS-10102] Installer initialization failed.

at oracle.install.commons.base.driver.common.Installer.run(Installer.java:324)

at oracle.install.ivw.common.util.OracleInstaller.run(OracleInstaller.java:106)

at oracle.install.ivw.db.driver.DBInstaller.run(DBInstaller.java:142)

at oracle.install.commons.util.Application.startup(Application.java:921)

at oracle.install.commons.flow.FlowApplication.startup(FlowApplication.java:165)

at oracle.install.commons.flow.FlowApplication.startup(FlowApplication.java:182)

at oracle.install.commons.base.driver.common.Installer.startup(Installer.java:355)

at oracle.install.ivw.db.driver.DBInstaller.startup(DBInstaller.java:130)

at oracle.install.ivw.db.driver.DBInstaller.main(DBInstaller.java:161)

Caused by: oracle.install.commons.base.driver.common.SetupDriverException: [INS-21003] Installer has detected that an invalid inventory pointer location file was specified.

at oracle.install.driver.oui.OUIInstallDriver.load(OUIInstallDriver.java:389)

at oracle.install.ivw.db.driver.DBSetupDriver.load(DBSetupDriver.java:223)

at oracle.install.commons.base.driver.common.Installer.run(Installer.java:306)

... 8 more

---# End Stacktrace #-----------------------------

CHANGES

CAUSE

oraInst.loc does not exist, depending on platform this should be either /etc or /var/opt/oracle and user installing product does not have W permission in either /etc or /var/opt/oracle, depending on platform, to create oraInst.loc

Corrupt Central Inventory (oraInventory)

Invalid/missing entries in the oraInst.loc file

The inventory directory is not writable by the user installing the software

Corrupt software/improper unzip

SOLUTION

In Windows, you need to know (a) that inst_loc is in the registry and (b) that there is one inst_loc for 64-bit software & another for 32-bit software.

Ref: Note 1388380.1 How to Find the Location of Central Inventory for Both the 32 bit and 64 bit Database/Client Installation on Microsoft Windows x64 (64-bit) Server?

1) Missing oraInst.loc

Manually create oraInst as root (must be in /etc or /var/opt/oracle depending on platform)

edit oraInst.loc

insert:

inventory_loc=/oraInventory

inst_group=

For example:

login as root user

% cd /etc or /var/opt/oracle (depending on platform)

% vi oraInst.loc

add entries:

inventory_loc=/u04/app/oracle/product/oraInventory

inst_group=dba

save file

Set permissions on file so the oracle user has read permissions.  For example:

-rw-r--r--. 1 root   root      56 May 28 16:24 oraInst.loc

Restart the OUI

2) Corrupt Central Inventory

Recreate Central Inventory per:

Document 556834.1 Steps To Recreate Central Inventory(oraInventory) In RDBMS Homes

3) Invalid/missing entries in the oraInst.loc file

Check the oraInst.loc file located in either /etc or /var/opt/oracle only contains the following entries:

% cd /etc or /var/opt/oracle (depending on platform)

% cat oraInst.loc

Entries should be:

inventory_loc=/oraInventory

inst_group=

4) Ensure the $ORACLE_HOME/inventory directory and files can be updated by the OS user installing the patch