Senior Helpdesk
- OFFICE 365
- ACTIVE DIRECTORY
- TICKETING SYSTEM
Troubleshooting
what changed?
why did you need that change?
when did that error occur?
What experience do you need?
customer service
smile and be polite
ProTip
Documentation / Taking Notes
Turn if off and turn it back on
ProTip
Reboot, Reinstall, Replug, Reset, Reimage, Replace
Active Directory
Windows Server DNS should be installed togethor.
DC (not use 127.0.0.1 as DNS)
user account
computer account
schema
group
OU
TRUST (transitive two-way implicit)
tree (when you add subdomain)
forest (one-way explicit trust)
site, site link, bridgehead
Group Policy Object
AD
Authentication
Local
Network
Authorization
SID
Discretionary Access Control List
Physical Components
Data store
Domain controller
Global catalog server
Read-Only Domain Controller
Logical Components
Partitions
Schema
Domains
Domain trees
Forests
Sites
Organizational units