osTicket搭建完全指南

闾丘鸣

2023-12-01

osTicket搭建完全指南

系统环境

centos 6.5

依赖环境

nginx

安装ngnix

yum install nginx      #安装nginx，根据提示，输入Y安装即可成功安装
service nginx start    #启动
chkconfig nginx on    #设为开机启动
/etc/init.d/nginx  restart  #重启

nginx默认站点目录

/usr/share/nginx/html/

访问测试

mysql

安装mysql

 yum install mysql mysql-server   #询问是否要安装，输入Y即可自动安装,直到安装完成
/etc/init.d/mysqld start   #启动MySQL
chkconfig mysqld on   #设为开机启动
cp /usr/share/mysql/my-medium.cnf   /etc/my.cnf  #拷贝配置文件（注意：如果/etc目录下面默认有一个my.cnf，直接覆盖即可）
shutdown -r now  #重启系统

设置密码

mysql_secure_installation

回车，根据提示输入Y

romote 那一步输入n，可以远程访问

重启mysql

/etc/init.d/mysqld stop   #停止
/etc/init.d/mysqld start  #启动
service mysqld restart    #重启

php

安装php

yum install php

安装PHP组件，使PHP支持 MySQL、PHP支持FastCGI模式

yum install php-mysql php-gd libjpeg* php-imap php-ldap php-odbc php-pear php-xml php-xmlrpc php-mbstring php-mcrypt php-bcmath php-mhash libmcrypt libmcrypt-devel php-fpm

重启服务

/etc/init.d/mysqld restart  #重启MySql
/etc/init.d/nginx  restart  #重启nginx
/etc/rc.d/init.d/php-fpm start  #启动php-fpm
chkconfig php-fpm on  #设置开机启动

phpmyadmin

安装

yum install phpmyadmin

安装后phpmyadmin目录在/usr/share/phpmyadmin/

配置

vim /etc/nginx/conf.d/phpmyadmin.conf

server {
    listen       80;
    server_name  phpmyadmin.example.com;

    access_log  /var/log/nginx/phpmyadmin-access.log  main;

    location / {
        root /usr/share/phpmyadmin;
        index  index.php index.html index.htm;
    }

    location  ~ \.php$ {
        root   /usr/share/phpmyadmin;
        fastcgi_pass   127.0.0.1:9000;
        fastcgi_index  index.php;
        fastcgi_param  SCRIPT_FILENAME  $document_root$fastcgi_script_name;
        include        fastcgi_params;
    }
}

设置短密码

问题：

web访问phpmyadmin时，报错：配置文件现在需要绝密的短语密码(blowfish_secret)

解决方法：

vim /usr/share/phpmyadmin/config.inc.php

$cfg['blowfish_secret'] = 'x'; /* YOU MUST FILL IN THIS FOR COOKIE AUTH! */

访问地址

phpmyadmin

osTicket

下载

download

安装

安装指南

安装插件

存放目录

osTicket/upload/include/plugins

[ldap]

[file upload]

安装语言包

存放目录

/osTicket/upload/include/i18n

“

配置

nginx

vim /etc/nginx/conf.d/osticket.conf

server {
        listen 80;
        server_name ticket.example.com;

        root /osTicket/upload;
        access_log  /var/log/nginx/ticket-access.log main;

        set $path_info "";

        # Deny access to all files in the include directory
        location ~ ^/include {
                deny all;
                return 403;
        }

        # Deny access to apache .ht* files (nginx doesn't use these)
        location ~ /\.ht {
                deny all;
        }


        # Requests to /api/* need their PATH_INFO set, this does that
        if ($request_uri ~ "^/api(/[^\?]+)") {
                set $path_info $1;
        }

        # /api/*.* should be handled by /api/http.php if the requested file does not exist
        location ~ ^/api/(tickets|tasks)(.*)$ {
                try_files $uri $uri/ /api/http.php;
        }

        # /scp/ajax.php needs PATH_INFO too, possibly more files need it hence the .*\.php
        if ($request_uri ~ "^/scp/.*\.php(/[^\?]+)") {
                set $path_info $1;
        }

        # Make sure requests to /scp/ajax.php/some/path get handled by ajax.php
        location ~ ^/scp/ajax.php/(.*)$ {
                try_files $uri $uri/ /scp/ajax.php;
        }

        # Set index.php as our directoryindex
        location / {
                index index.php;
        }

        # Send php files off to the PHP-FPM listing on localhost:9000
        location ~ \.php$ {
                try_files $uri =404;
                fastcgi_pass    127.0.0.1:9000;
                fastcgi_index   index.php;
                fastcgi_param   SCRIPT_FILENAME         $document_root$fastcgi_script_name;
                fastcgi_param   PATH_INFO               $path_info;
                include fastcgi_params;
        }

}

重启服务

service nginx restart