使用ADFS 2.0的即时单点登录

Question

我们目前正在使用SAML2.0和ADFS 2.0为客户门户中的客户在RightNow中实现SSO，但该过程返回错误代码17：“SSO_CONTACT_TOKEN_VALIDATE_FAILED”

IdP 使用联系信息（客户的登录名作为断言主体）生成已签名的 SAML 2.0 断言。ADFS 2.0 使用 HTTP POST 绑定提交以下断言：

<samlp:Response ID="_f1e96bb3-3585-4d38-b708-33c8c023a3f1"
            Version="2.0"
            IssueInstant="2015-02-17T12:20:03.666Z"
            Destination="https://company.custhelp.com/ci/openlogin/saml/subject/contact.login"
            Consent="urn:oasis:names:tc:SAML:2.0:consent:unspecified"
            xmlns:samlp="urn:oasis:names:tc:SAML:2.0:protocol"
            >
<Issuer xmlns="urn:oasis:names:tc:SAML:2.0:assertion">http://adfs.company.com/adfs/services/trust/</Issuer>
<samlp:Status>
    <samlp:StatusCode Value="urn:oasis:names:tc:SAML:2.0:status:Success" />
</samlp:Status>
<Assertion ID="_5cd4e6a7-0d5a-4010-9979-46cf372b8e35"
           IssueInstant="2015-02-17T12:20:03.666Z"
           Version="2.0"
           xmlns="urn:oasis:names:tc:SAML:2.0:assertion"
           >
    <Issuer>http://adfs.company.com/adfs/services/trust/</Issuer>
    <ds:Signature xmlns:ds="http://www.w3.org/2000/09/xmldsig#">
        <ds:SignedInfo>
           <ds:CanonicalizationMethod Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#" />
            <ds:SignatureMethod Algorithm="http://www.w3.org/2000/09/xmldsig#rsa-sha1" />
            <ds:Reference URI="#_5cd4e6a7-0d5a-4010-9979-46cf372b8e35">
                <ds:Transforms>
                    <ds:Transform Algorithm="http://www.w3.org/2000/09/xmldsig#enveloped-signature" />
                    <ds:Transform Algorithm="http://www.w3.org/2001/10/xml-exc-c14n#" />
                </ds:Transforms>
                <ds:DigestMethod Algorithm="http://www.w3.org/2000/09/xmldsig#sha1" />
                <ds:DigestValue>QlfQBozfBOCdd4aKqfiqQPTftuQ=</ds:DigestValue>
            </ds:Reference>
        </ds:SignedInfo>
        <ds:SignatureValue>EEBAxrW+VHXofNuYPBpzlFR7FZ1Ty4UUOXPFGs3PneU9mSPTpoSAh3BaP/xt2smbmdcj0QWoz00pLZa4KLwUdPdJrKMSqeDwYMvKiNVyQoAbbcS8TzOiFmPdWEgVRIsOY5C/TXjq+aKjnKOwGndTCc9eDvgnlsmo622yP2zHdnLXHlvLfWaPX27CabbYWFjz2ubnpE7Cn5eIcwAZ3VA9qEy3vJvvuBcXfHZ180pHtazNPChI4VycLyNBxzJ92sxkEIsrJZ3X7rqfO6C2IlxTeOHFsvPWCqI05i/IGodGE03x+r1AOc+Qx1fkhAC7TnU96XWjdBJa0lkhQaZtmg7TvQ==</ds:SignatureValue>
        <KeyInfo xmlns="http://www.w3.org/2000/09/xmldsig#">
            <ds:X509Data>
                <ds:X509Certificate>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</ds:X509Certificate>
            </ds:X509Data>
        </KeyInfo>
    </ds:Signature>
    <Subject>
        <NameID>PHL</NameID>
        <SubjectConfirmation Method="urn:oasis:names:tc:SAML:2.0:cm:bearer">
            <SubjectConfirmationData NotOnOrAfter="2015-02-17T12:25:03.666Z"
                                     Recipient="https://xerox-firmenich.custhelp.com/ci/openlogin/saml/subject/contact.login"
                                     />
        </SubjectConfirmation>
    </Subject>
    <Conditions NotBefore="2015-02-17T12:15:03.666Z"
                NotOnOrAfter="2015-02-17T13:15:03.666Z"
                >
        <AudienceRestriction>
            <Audience>https://company.custhelp.com</Audience>
        </AudienceRestriction>
    </Conditions>
    <AuthnStatement AuthnInstant="2015-02-17T12:20:03.620Z"
                    SessionIndex="_5cd4e6a7-0d5a-4010-9979-46cf372b8e35"
                    >
        <AuthnContext>
            <AuthnContextClassRef>urn:federation:authentication:windows</AuthnContextClassRef>
        </AuthnContext>
    </AuthnStatement>
</Assertion>

可能是 SAML 断言中的问题吗？

Answer 1

通常，此错误意味着你的证书未包含在断言中，或者已添加到服务云配置的指纹与断言中传递的证书不匹配。由于您有证书，因此我将重点介绍指纹。有时，人们会将指纹复制并粘贴到 Service Cloud （RightNow） 设置中，并意外地复制返回回车 \n 或不可见字符。服务云将这些字符视为指纹的一部分，如果是这种情况，将导致此错误代码。根据上面示例中的证书，该值应为：

39:c6:48:3b:4e:e3:dd:53：c1:58:88:11:c9:33:28:2a： d5:6c： 7f： 17