amazon - business 之 fulfillment by amazon
目录
1.FBA policies and requirements
2.FBA features, services, and fees
1.FBA policies and requirements
(1)FBA policies and requirements summary
- https://sellercentral.amazon.com/gp/help/help-page.html?itemID=201030350
(2)FBA Customer Returns Policy
- https://sellercentral.amazon.com/gp/help/G200379860
(3)Items that Can't be Returned & not eligible for return
- https://www.amazon.com/gp/help/customer/display.html?nodeId=201819190
(4)FBA lost and damaged inventory reimbursement policy
- https://sellercentral.amazon.com/gp/help/G200213130
(5)Buyer feedback for FBA Listings
- https://sellercentral.amazon.com/gp/help/201101660
- 当卖家因FBA物流而被差评时，卖家可申请删除差评
2.FBA features, services, and fees
(1)FBA features, services, and fees 概览
- FBA fees cover the cost of storing your products in Amazon's fulfillment centers; picking, packing, and shipping orders; and providing customer service for products sold.
- For storing inventory in other EU countries VAT obligations apply, learn more about VAT requirements here.
[1]FBA features
- Customer service for FBA orders: Amazon provides customer service on your behalf when you sell products through FBA.
- Global selling: Use FBA and the tools available in your seller account to expand your business globally.
[2]FBA services
- Amazon Partnered Carrier program: Amazon-partnered carriers offer deeply discounted rates for shipping your inventory to Amazon.
- Multi-Channel Fulfillment: Have Amazon fill orders for inventory that you sell on your own website and other channels.
- FBA Label Service: Amazon will apply barcode labels to your inventory for you. A per-item fee applies.
- FBA Prep Service: Amazon will prepare your inventory so it meets FBA prep requirements. A per-item fee applies.
- FBA Repackaging Service: Amazon will repackage your eligible FBA items that buyers have returned so the items can be resold.
- Inventory Placement Service: When you create a shipping plan, your shipment may be split into multiple shipments going to different fulfillment centers. With the Inventory Placement Service, you can send all of your inventory to a single fulfillment center, and Amazon will distribute it for you. A per-item fee applies.
- Manual Processing Service: If you do not provide box content information when you ship inventory to FBA, Amazon will manually process your boxes at the fulfillment center. A per-item fee applies.
[3]FBA Fees
- Fulfillment fees for FBA orders: An overview of FBA fees for order fulfillment and related services.
- FBA fees An overview of current FBA fees for order fulfillment and related services. For an overview of applicable fees in 2020, please see here
- Monthly inventory storage fees: Storage fees are charged for all items stored in an Amazon fulfillment center based on calendar month and your daily average volume of inventory.
- Long-term storage fees: Inventory in Amazon fulfillment centers is assessed a long-term storage fee in addition to the monthly storage fee.
- Removal order fees: You can have Amazon return or dispose of your inventory in Amazon fulfillment centers. A per-item fee applies.
- Removal orders You can remove inventory from Amazon fulfillment centers by having the inventory returned to you.
- Returns processing fees: A returns processing fee is charged for orders for which Amazon offers free return shipping.
- Unplanned service fees: When inventory arrives at a fulfillment center without proper preparation or labeling, Amazon provides those services for you. A per-item fee applies.
- FBA Fulfillment Fees：Fulfillment by Amazon (FBA) fee is a flat fee per unit, based on the size and weight of the product. Use the size tiers, to calculate the shipping weight and fee that will be applied.
- 2020 US FBA fulfillment fee changes
- 2020 US Multi-Channel Fulfillment fee changes
- Restocking fee 在某些情况下，如退货商品已开封，AMZ会向买家收取restocking fee 来补偿卖家
[4]FBA fee preview tools
- Product size tiers: Determine the size tier for your product in order to determine the applicable fulfillment fee.
- FBA revenue calculator: Estimate what your fees would be for specific items using active listings on Amazon.
- Fee Preview: Estimate the fulfillment fees for products in your FBA inventory.
(2)Returns processing fee
https://sellercentral.amazon.com/gp/help/201112630
The FBA returns processing fee applies to customer-returned products sold on Amazon in categories for which Amazon offers free return shipping, including Apparel,Watches,Jewelry,Shoes, Handbags & Sunglasses ,Luggage
(3)FBA Small and Light
https://sellercentral.amazon.com/gp/help/help.html?itemID=201706140
3.FBA Inventory & Storage Fee
(1)Customer service for Multi-Channel Fulfillment orders
https://sellercentral.amazon.com/gp/help/200379870
You are responsible for providing customer service for Multi-Channel Fulfillment (MCF) orders. This includes handling order-status inquiries, customer returns, and reimbursements.